Hobby Quick Hits Ep.191 Hobby Conflict Resolution

Transcript

hobby quick

hits delivering that breaking hobby

news direct me to your

[Music]

ear you want to know those hot drops

from the car shop we've got you covered

with your

host John

[Music]

Newman hello everyone welcome to episode

191

of hobby quick hits as always glad to be

back with this program today's episode I

entitled

conflict resolution and you know we have

a lot

of I don't want to say a lot but we have

enough of of animosity right in the

hobby towards groups towards

manufacturers uh towards any kind of

hobby entity uh depending on on what's

going on so I'm of it's probably

Justified some of it is embellished or

exaggerated um

and today I want to talk about like you

know how do we deal with when we're

angry at a company or we're not happy

with something in the Hobby and I took a

course recently for my job as a teaching

assistant that was called you know

dealing with uh you know conflict

resolution and how to diffuse and

approach situations and obviously the

course I took is for real person

interaction in a school setting but it

also can be applied in any Workforce but

while I was doing I said man a lot of

this can be applied to some of the

things we see in the Hobby and so that's

what this episode is going to uh tackle

and hope you enjoy it hi this is Pat

Hughes Cubs Announcer coming to you from

the sports card shop in beautiful New

Buffalo Michigan

the goer family has built an incredible

place here for collectors to buy sell

and trade cards and memorabilia be sure

to stop by and let them show you around

the sportscard shop.com connecting

Sports athletes The Hobby and collectors

around the world hi this is Alan pinket

and I'm here to tell you the goer family

has done it again they've just opened up

the sport card shop in downtown valarezo

Indiana and it is awesome if you're a

collector you need to check this place

out tell them Allen sent you and get a

free gift on your first visit all right

let's go over the new releases for the

next two weeks see what is coming out

starting with November 6 we have 2023 24

Panini impeccable soccer 24 panini

National Treasures Collegiate football

2024 top Stadium Club baseball one of my

personal favorites uh also on the sixth

Upper Deck Marvel Guardians of the

Galaxy volume 3 2024 25 Upper Deck

series 1 hockey blasters and Retail tins

let's move to the eth 2023 24 Panini

Revolution basketball Winterton same day

24 Panini select

WWE same day Pokemon scarlet and violet

various uh versions of that 2024 Topps

MLS Superstar Soccer Blaster also on the

e8th Yu-Gi-Oh quarter Century Bonanza

let's move to the 13th of November 2024

Panini impeccable baseball 2024 Topps

Chrome update Series Baseball regulars

and Vegas 23 24 Topps Chrome yifa Euro

soccer staying on the 13th 2024 Upper

Deck Marvel Studio Series 2 cinematic

2022 23 Upper Deck Premier hockey also

now moving to the 15th 2024 Leaf metal

Blue Mountain State 2024 Panini doners

football winner 10 2024 Panini prism

Collegiate draft foot football also on

the 15th Pokemon blood moon ERS saluna

ex the 2024 collector Cheston the

Charizard EX League battle deck and the

Grand Adventure collection also the ogre

Pond ex pre premium collection uh

closing out the 15th we have 2024 press

press premium baseball 2024 Tops Holiday

baseball megas and tins that is your

releases for the next two weeks happy

ripping enjoy Let's Go Round The Hobby

verse and catch up on this week's hobby

news and find

out all right not a super noisy news

week but definitely some things to talk

about let's start with the World Series

Fallout or kind of the aftermath or you

know just kind of wrapping it up in a

bow obviously you probably know the

Dodgers uh won four games to one the

Yankees kind of gave that last game they

sort of had it in their grassp and and

let it slip out let's talk about some of

the players right and some of the the

hobby repercussions you know no one will

argue that Aaron judge is not a great

player but it seems like in big moments

or in the postseason he's he's

definitely a different type player and

he's starting to get that sort of label

as Maybe maybe not big game Aaron um did

not have a good series

Otani actually did not play well did get

hurt uh I think in game uh four three or

four but I think uh he was quiet as well

and I think it goes to show you like how

great these teams are that these these

teams best players can have a bad World

Series and still you know the team does

okay

obviously on the Dodgers uh side who

helped themselves right I think Juan

SoDo uh is going to have a bidding war

for his Services hoping my Mets are the

winners there but I had a 41 home run

year performed well in the second season

and um you know just uh going to be a

lot of people who will want Juan sto uh

on their team Freddy Freeman had a an

Incredible World Series and by most

accounts he's really a great guy very

likable uh not a big you know not a

trash talker just does his job and you

know it's funny because to me he's

always been a great player and a great

hitter um and so the World Series I

think is just going to more people are

going to be in on that right the cat

sort of coming out of the out of the bag

my my view of him may not have changed

from his great World Series performance

but there's going to be other people who

maybe didn't don't follow the game as

closely who look at his stuff and and I

I expect an uptick there walker buer uh

played better in the postseason that he

did in the regular season as he recovers

from Tommy John surgery wound up closing

the game out in game five as the closer

for for the moment he's a starting

pitcher but it made me think like if he

you know maybe maybe there's a role for

him as a closer or late Innings guy if

he has sort of

the you know record he did during the

regular season next year where he

struggles at different points and and

whatnot so something to just throw out

there but uh that'll wrap up the World

Series speaking of Otani his 50th home

run ball which entered him into the 5050

Club as the member of that club as we

all know was sold on on Golden uh for

4.4

million we now know who won it and what

they kind of want to do with it the

winner the winner of that Otani ball is

a company called UC Capital they were

they are a Taiwanese uh day trading

company and they'd like to when it's the

ball's going back is going to Taiwan not

back to to Taiwan but to Taiwan and they

want to display it somehow publicly now

whether that means charging a mission or

at an existing Museum uh we don't know

all the details but they they want it

for uh public display whether that's for

profit or not for profit profit remains

to uh be uh be determined uh eBay is

launching a new 24hour auction program

uh will be starting on two every week

and Tuesday nights starting at 8:00 p.m.

Eastern it's called Uh uh game time gets

and uh it's uh about pro basketball

Milestones all auctions run for 24 hours

starting at 8:00 p.m. Eastern Tuesday

nights and all auctions start at 24

cents and then go up from there so it be

interesting concept there might it be

the start of something we see uh more of

we'll have to uh stay tuned

there not new news but because the show

runs every two weeks uh we don't get

everything as it breaks all the time

Fanatics uh cancelled the Orlando show

that comes out off the heels of

cancelling their Pittsburgh fanatic show

and uh you know rumor has it that uh

lack of ticket sales and dealer setup

sales uh led into that although they

cited for at least for Orlando they

cited uh hurricane uh fallout as the

reason for canceling so uh I just I

guess my only thing listen it's their

show it is what it is you know a little

more transparency you know if it is

because of lack of sales you know maybe

be honest about it and and or readjust

your your pricing structure sure if

that's the case but uh you know blaming

the hurricane when an event here's the

other thing we came to find out event in

the same Convention Center a week before

the Fanatics show was supposed to go on

went off without a hitch so you know

take what you will uh from that and uh

you know I know we don't talk about

athletes passing away every time it

happens but this one a little close to

home at least for me uh rest in peace to

Fernando uh Valenzuela who passed away

uh age 63 I believe uh World Series week

uh as well and uh actually the Dodgers

had their Victory Parade on his birthday

but uh uh rest in peace Fernando for me

you know 1981 when Fernando Mania was in

full effect was you know I was really

getting into the hobby as a as a

nine-year-old introduced at seven um but

really started getting into it more and

and had more cards the Fernando well I

wasn't a Dodger fan uh Fernando was a a

big part of my collecting at 9 years old

during Fernando man and then obviously

subsequent years and uh you can't talk

about that error without talking about

Fernando Valenzuela so uh rest in peace

condolences to the Valenzuela and Dodger

families today's topic hobby conflict

resolution and as I've mentioned in the

past some of the topics that I use for

this hobby podcast come from either real

life scenarios or even my work life

scenario which is as a teaching

assistant in the special education

department and this one comes from that

right conflict resolution but obviously

I'm going to apply it to to the Hobby

right and Catholic resolution can mean a

lot of things hobby wise right We

complain about something a companies

going to do uh doing or going to do or

We complain about a mistake they make or

conflict resolution might be a deal that

someone didn't hold their end up of the

deal so I'm going to sort of apply some

of my school stuff onto the hobby side

if you will one of the things we're

taught right is to identify the issue in

the problem so it's easy to say like

Panini sucks fanatic sucks top sucks

Upper Deck sucks real easy right but why

is it why do you feel that way what is

it that they're doing or not doing that

has earned you know that distinction uh

from you rather than just make a blanket

statement now that's obviously your

opinion you don't have to necessarily

apologize for it but your argument's

better made when you actually have

specifics to why you feel that way and

again you know again I think you owe it

if you're going to say someone is bad

you know why is that the case and then

you know what part do we play in that

conflict right you know I I'm not trying

to get any company or person off the

hook but you know what did we what are

we doing or as a group or individually

where this is Contin to happen or it's

happening you know um why is wax so

expensive well probably because you know

people buyers maybe not myself per you

know per se but enough people are paying

the prices to justify the companies

asking for it right if we don't like the

price and no one buys it that price will

come down or future srps will be lower

so we need to identify kind of the role

we play in the problem and I I don't

want to say in all cases but I don't

think in all cases it's 100% a company's

fault right we we have some sort of

ownership uh of that and just the same

right what part of the what part of the

problem is us or me you know what part

do I play meaning you or me in resolving

the problem what can we do to resolve

the problem right it's easy to say this

stinks or that's terrible or they suck

but what can we do to get that message

more than saying it right maybe not

buying a product be not submitting to a

company anymore grading wise if you

don't uh like them be part of the

problem um maybe that's writing a letter

or an email to the company kind of you

know hey this is how I feel what are you

going to do about it and I know customer

service especially during the covid uh

period really took a a backseat you know

how do I best communicate with the other

party right I just kind of talked about

that you know whether it be an email or

phone call to customer service if you're

in a deal that's gone bad you know have

you have you gone to all the lens to try

to contact the other person to make it

right right so you know have you done

all you can uh to get it rectified or

that message set are you calm and

respectful sometimes reacting when we're

fired up or angry is not the best time

to do it and listen I'm guilty of that

myself I'm not saying it's ever I'm I've

done that before but you don't get the

best results when you're when you're

angry and loud and resentful right

taking a deep breath sleeping on it I'm

not saying you don't feel the same way

but you've kind of you know calmed down

brought yourself back to Baseline and

now you can be more tactful right T

goes a lot further than just saying you

suck you're terrible fix this you're in

blah blah blah blank you know um not

that that might not be true but you know

that the old say the old saying right

you catch a lot more flies with honey

than you do uh with vinegar and trust me

it's true because I've used both honey

in both vinegar and honey uh works a lot

better so sometimes taking a step back

kind of a breather calm down and then

attacking the issue right what is the

outcome that we are seeking right

sometimes we just get mad we and when

you ask like well what do you want to

happen sometimes we don't have the

answer to that right well that's half

the battle like what do we want to see

what is the resolution we want to see

what is the outcome we're striving for

right you can get mad at somebody or an

entity and what if they say hey what do

you want us to do and then you're like

um um right so you have to have sort of

in your own mind a resolution or an

outcome that you're hoping happens now

that doesn't mean it will happen um but

that's sort of half uh the battle right

how do I best communicate my concern to

the other party what is the best way to

do it is it in person if that's if

that's a possibility I always feel

that's the the best way right you got

all sorts of fors indications right

direct message emails um social media um

they're not always the best ways you got

to find the best way and I've found

probably the best way is to try to do it

quietly before I put somebody on blast

right things can happen maybe you don't

get a card maybe it's a c deal and they

haven't shipped or they shipped late you

know and before you go out there and

publicly put them on blast maybe

something happened with their family

maybe there was an emergency I've had a

card not shipped before I went and put

that person on public blast said they're

bad you know don't deal with them I

contacted and in one case in specific

you know I remember the gentleman

telling me that his son was rushed to

the emergency room and almost passed and

so him sending my cars not at the top of

and obviously so right and it was true

and so I told him like get that you know

obviously family first when when you can

I hope you know I'll pray for you I hope

everything works out and then send that

card and he did and thankfully in that

case the son was okay after after a

medical scare right don't always assume

that someone's trying to rip you off now

that might be the case and I hope it

never is but don't make that assumption

cuz it may not always uh be right and uh

you know so you want to you know I get

it we we're entitled to opinion we're

entitled to get upset and mad right you

never should apologize uh for your

feeling and where they come from but

there's a way sometimes taking a day and

letting it sink in or calming down

getting back to Baseline you know again

this is all be like work employment

stuff or job stuff but this also applies

to the Hobby and you know how many times

you see on social media so and so stinks

or so and so is that right and without

really any reason given it's just sort

of a blanket statement and the message

gets loss right your arguments made

better when you provide details why is

this why do you feel this way what's

going on right and sometimes taking a

deep breath catching our breath sleeping

on it letting cooler heads prevail

calming down that can make uh a big

difference in how we approach and again

using tact being respectful will get

further with an individual with a

company believe me I've been on both

sides and you know if someone comes at

me angry or someone comes at me

respectful which one I'm going to hear

which one am I going to listen to more

right it's that it makes sense put

yourself in that place right someone's

yelling and screaming at you or

someone's saying hey your name uh this

happened I'm not happy about it what can

we do what's going on or they just say

hey Jim you're terrible I hate you fix

this you know you're a scammer your

company stinks you're a ripoff you know

that sort of thing one of those works

better right and um again you know

hopefully you never have nothing to

complain about well we know that's not

how like so hobby you know conflict

resolution whether that's on an

individual deal or we're mad at a

company or product right I think there's

a way to go about it where that message

know gets better received than maybe

Solutions and positive outcome can come

of all right thank you for listening to

another episode of hobby quick hits want

to give out our social media starting

with our website which is

www. sportscard Nation podcast.com

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or you can email the show hobby quick

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gmail.com again thanks for listening

we'll see you next week

Hobby Quick Hits Ep.191 Hobby Conflict Resolution

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